Delivery Policy

Pre-Delivery

How long will I have to wait for my shelving to be delivered?
At Speedy Shelving our rapid delivery service aims to have orders processed and despatched at the latest, the day after they have been placed. Once orders are with the couriers they generally takes a maximum of 2 days to be with you. We will however send you an email (if an email address is given) to inform you of when your shelving or racking has been despatched and when it will be delivered.

Can you give me an estimated time for delivery?
Owing to the unpredictable nature of courier deliveries we're unable to offer any indication of what time your shelving will be delivered. The reason behind this is that drivers' schedules change constantly throughout the day due to traffic and other circumstances beyond their control.

Do you offer a next day delivery service?
Yes. For customers who are in a hurry for their shelving we offer next day priority carriage for an additional charge (please see Delivery Costs page for full details). Orders need to be placed before 4pm for this service to be valid. Please select the appropriate option when ordering online or inform the person taking the order through the sales line.

Can you deliver at weekends?
Yes. For customers where delivery is not possible during the week they can choose to pay a £10 +VAT additional charge on top of their current delivery charge to receive their shelving delivery on a Saturday. Orders need to be placed via our sales line 0800 5316060 before 11am on the Friday and specify a Saturday delivery.

If I order at the weekend or on a Bank Holiday can I receive my goods next day?
No. Unfortunately we do not despatch orders placed over the weekend until the next working day. The order will then be delivered as per the relevant delivery period shown on the product page and checkout.

Can you deliver to offshore areas?
Speedy Shelving's deliveries extend to areas beyond the UK's mainland, including Northern and Southern Ireland, the Channel Islands, the Shetlands, the Isle of Wight and the Isle of Man. Delivery prices are subject to a surcharge and you will be informed of them at point of purchase. Please view Speedy Shelving Delivery Costs.

Can Speedy Shelving deliver my shelving to a different address from that listed on the invoice?
Yes we deliver shelving to a separate address; we do however require a landline number to be provided in order for us to confirm the delivery details.

Does Speedy Shelving deliver to homes?
We deliver a large proportion of our shelving to home addresses. Goods will need a signature unless you have requested them to be left somewhere else.

Delivery costs appear a little expensive why is this?
Shelving and racking products are bulky and heavy in nature and become more expensive to ship with couriers. We unlike many other competitors do not incorporate delivery costs in the price of our shelving so in essence our costs remain competitive with market standards. View full Speedy Shelving Delivery Costs here.

Are there any delivery restrictions?
We can only deliver to the premises door excluding any steps/staircases & lifts
We cannot deliver to PO boxes
A lot of our deliveries are sent on pallets, please advise at time of ordering if a pallet cannot be accepted
Pallet deliveries are a kerb side delivery service and the driver is not authorised to carry goods up or down steps or through a property. The delivery driver will be able to wheel the pallet truck as far as possible but is not able to remove the goods from the pallet or take the pallet away. Whilst the delivery drivers are instructed not to take their vehicle off the roadway to make deliveries, the driver will make every effort with your delivery to meet your requirements.


Post Delivery

I don't appear to have my steelwork for the shelving. When can I expect it?
Some of our shelving products do come as one pack and the steelwork is contained within the pack between the chipboard (or galvanised shelves). Products packed in this manner are the following: -
SS150A, SS150B, and SS150C
SS265A, SS265B, and SS265C

If you your order is still minus its steelwork or a different shelving product from this list please call our customer services team on 0800 5316060 or email customerservices@speedyshelving.com and we can investigate for you.

I have some damages with my delivery, what do I do?
In the unfortunate event of there being damage upon delivery, make a note on the driver's delivery note and contact us so we can send out replacements. If the shelving delivery is damaged severely, please reject delivery, contact us and we can send out replacements immediately.

I am missing my mallet and connectors?
Sometimes when in transit these particular items can become detached from the parcel. If this has happened please inform customer services on 0800 5316060 or customerservices@speedyshelving.com and we will send out replacements immediately via the post.

Delivery Policy